Shipping


All purchases made through our online store will be processed by the following business day, providing that payment has been received by us. If your order is made on a Saturday, Sunday or a public holiday, your order may not be despatched / collected by our courier company until the next business day. We will send you a shipping notification email once your order is ready for despatch. A tracking number and date of despatch will be provided in this email. All shipments will include tracking and insurance.

the OBJECT ROOM do not have permission to give any special delivery instructions to courier companies (“Leave at front door”, for example). If you wish, you may contact the courier company directly once you have received your tracking number from us as most companies will only allow the recipient to provide permission for such requests.

Please note that your order’s shipment is insured up to the point of delivery, the OBJECT ROOM is not responsible if your shipment is stolen, lost or damaged after being delivered to the shipping address you provided.

New Zealand

All orders will receive FREE shipping within New Zealand.

the OBJECT ROOM uses Courier Post for order shipments within New Zealand, which allows us to ship to residential, business, Post Office Box and rural addresses within New Zealand.

the OBJECT ROOM asks that you ensure you have provided the correct address and post code, as in the situation that an incorrect code has been entered we may need to contact you for clarification before your order can be sent. If you do not know your post code, you can find this on the New Zealand Post website.

You may refer to the chart below for information on targeted time of delivery with in New Zealand. Please note that targeted delivery time is an estimated, non-guaranteed time of delivery once despatched, and does not include any time for processing of your order. Delivery to rural addresses 1-3 working days to the standard targeted delivery times.

AreaAll OrdersTarget Delivery TimeRural Address
AucklandFREE1-2 Working Days2-5 Working Days
North Island &
Waiheke Isand
FREE1-2 Working Days2-5 Working Days
South Island &
Great Barrier Island
FREE2-3 Working Days3-6 Working Days

Outside of New Zealand

the OBJECT ROOM uses New Zealand Post (International Economy Courier – EMS) for the shipment of all international online orders sent to selected worldwide addresses (residential, business and rural) in 46 countries. While Post Office Box delivery also available in a selected 30 countries.

Targeted delivery time and courier fees are determined by the destination, and will be automatically calculated on check-out, after you have provided us with your shipping address.

Should you require delivery to any country not listed, please contact us before purchasing online. the OBJECT ROOM uses New Zealand Post (International Express Courier – DHL) for any other country not listed. This service will be based on your shipment’s actual volumetric weight. Due to the complexity of this shipping method, we will need to calculate the shipping option on a case by case basis, and your order will be processed manually. Please contact us and we will be more than happy to arrange this for you.

Please note that the OBJECT ROOM are not responsible for any import tax, duties or any other additional expenses that may occur on delivery to addresses outside of New Zealand. Your order shipment may be subject to customs clearance or other related procedures, which can cause delays beyond the targeted delivery time.

You may refer to the chart below for information about shipping rates and targeted times for delivery outside of New Zealand. Please note that targeted delivery time is an estimated, non-guaranteed time of delivery once despatched, and does not include any time for processing of your order. Delivery to non-major cities / towns can add between 1-3 working days to the standard targeted delivery times.

Countries with * means Post Office Box delivery is NOT available.

AreaCountriesPriceTarget Delivery TimeNon-major Cities / Towns
Australia
(Zone A)
Australia$35.002-3 Working Days3-6 Working Days
South Pacific
(Zone B)
Cook Islands, Samoa, Tonga* and Vanuatu$45.004-6 Working Days5-9 Working Days
Asia
(Zone C)
China*, Hong Kong, Japan, Korea, Macau, Malaysia*, Philippines*, Singapore, Taiwan, Thailand and Vietnam$50.004-6 Working Days5-9 Working Days
Europe &
North America
(Zone D)
Austria*, Belgium, Canada, Croatia, Czech Republic, Denmark*, Finland, France*, Germany*, Greece, Hungary, Ireland, Italy*, Netherlands, Norway*, Poland, Portugal*, Romania*, Slovenia, Spain, Sweden*, Switzerland, United Kingdom* and United States$60.005-6 Working Days6-9 Working Days
Central &
South America
(Zone E)
Brazil, Costa Rica*, Ecuador, El Salvador, Mexico* and Uruguay$70.005-6 Working Days6-9 Working Days
All other CountriesCountries not listed aboveContact us2-6 Working Days3-9 Working Days