the OBJECT ROOM will acknowledge and follow all of the requirements outlined in the Consumer Guarantees Act to ensure that all customers are treated fairly.
For all of the situations mentioned below – exchanges or refunds, a proof of purchase is required. For online orders, this can be your order confirmation email, or shipping notification email.
the OBJECT ROOM do not have to provide a refund if you have simply changed your mind about a product or purchase. However we will fully comply and meet our obligations under the Consumer Guarantees Act if products are found faulty.
Should any product prove to be a faulty item, you should contact us for details of remedies. In most cases, we will ask you to return the product and its original packaging at our arrangement. the OBJECT ROOM will in the first instance, exchange a replacement or repair the faulty products at our cost. Should neither of these two options be viable within a reasonable time frame or cost, we will issue a refund for the product and shipping costs.
the OBJECT ROOM are happy to offer an exchange on items within 14 days of original purchase date. Unless faulty, there are some exclusions on products which are not exchangeable. These include products which are identified as being discontinued, reduced in price or on sale, and products that have been opened and are unable to be re-sold as new products (most of our Aromatic products are an example of this). Due to the hygienic reasons, socks, swimwear and earrings are non-exchangeable unless faulty.
To exchange a product, please first of all contact us with your details and an explanation of what item/s you would like to exchange. You are responsible for safely returning the products to us, at your own expense unless the product is faulty. the OBJECT ROOM do not take any responsibility of any items lost during the process of posting your return. Therefore it is highly recommended to use a tracked service for your returns as most traceable services will also include insurance. All returned products must be in the same condition as they were shipped, un-used and with original packaging, along with proof of purchase. Once we have received and accepted the products you returned, we will issue an exchange within the next working day. You will then be required to pay a new courier in order to have the newly selected product to be sent out as well as any cost difference should the newly selected products be of a higher value than the ones being returned.